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FAQ
Here are the most frequently asked questions to help you understand our service
Account & Login
How do I register and log in?
How long is the login link valid?
What if I don't receive the login email?
Group Buy
What is the 3-item group buy?
What happens if total orders don't reach 3 items?
When is group buy available?
Can I join multiple groups at the same time?
Pickup & Delivery
Where is the pickup location?
When can I pick up my order?
Is delivery available?
What if I miss the pickup window?
Cancellation & Refunds
How do I cancel an order?
Will I need to pay compensation for cancelling?
How long do refunds take?
How is compensation collected?
Payment
What payment methods are accepted?
Is online payment secure?
Will I receive an invoice?
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